📜 Terms & Conditions

1. Platform Role

• CourtBooker is an online platform that facilitates bookings for indoor sports facilities operated by third-party institutions.
• CourtBooker does not own, manage, or operate any sports venue listed on the platform.

2. Bookings

• All bookings are subject to availability and confirmation by the respective institution.
• Booking confirmations indicate a reservation request has been placed, not a guarantee of service quality.
• The institution is solely responsible for providing the booked service.

3. Payments & Payment Advisory

CourtBooker may provide an option to make payments online via PayHere for user convenience.

However:

• Online payment is optional
• Users are strongly advised to visit the sports institution and pay directly at the venue whenever possible
• Any online payment made through CourtBooker is done at the user's own discretion
• CourtBooker acts only as a booking facilitator and does not guarantee service delivery, refunds, or dispute resolution related to payments.

4. Cancellations & Refunds

• Cancellation and refund policies are determined and enforced solely by the respective institution
• CourtBooker does not approve, manage, or issue refunds
• Users must contact the institution directly for cancellations, refunds, or payment disputes
• CourtBooker is not responsible for any financial loss arising from online payments

5. User Responsibilities

• Users must provide accurate and complete information when making bookings
• Any misuse or fraudulent activity may result in suspension or termination of access

6. Limitation of Liability

CourtBooker shall not be held liable for:

• Service quality or availability issues at venues
• Institution-initiated cancellations or changes
• Payment disputes or refund delays
• Any loss incurred due to voluntary online payments

7. Governing Law

These terms are governed by the laws of Sri Lanka.